Need more coaching sessions? If you’ve finished your coaching sessions but feel you would benefit from additional support, there are two possible routes to renew Access to Work grants.
Choose the option that matches your situation.
Option 1 to Renew Access to Work Grants
My Access to Work award is STILL ACTIVE but I’ve used all of my coaching sessions
Using all of your coaching sessions doesn’t automatically mean support has to end. Access to Work may consider additional support where coaching is still beneficial.
And the good news is that you do not normally need to submit a brand-new application.
Instead, you’ll need to contact Access to Work and tell them that you have a:
“Change of Circumstances”
Using these exact words helps ensure your request is dealt with correctly and that the advisor can give you the correct information.
Step 1
Call Access to Work
Access to Work Helpline
☎ 0800 121 7479
Opening hours
Monday to Friday
9:00am – 5:00pm
If you’re unable to use the phone, you can use:
Relay UK: 18001 then 0800 121 7479
British Sign Language users can access the BSL video relay service via GOV.UK.
Step 2
When someone answers, simply say:
“I’d like to report a Change of Circumstances for my Access to Work award.”
Step 3
You could say something like:
“I’m currently receiving workplace coaching through Access to Work. I’ve now used all of my allocated coaching sessions, but I’m still actively working on important areas and would benefit from additional coaching to complete this work.”
Then add:
“My coach has prepared a professional recommendation explaining what we’ve been working on, the progress I’ve made, and why further coaching is recommended.”
Step 4
Access to Work may ask you to provide supporting evidence.
Your Focus Work coach will prepare a professional report that includes:
✓ What you’ve been working on
✓ The progress you’ve made
✓ Why additional coaching would benefit you
✓ The number of additional sessions recommended
✓ How further coaching will help you remain successful in work
This recommendation can be sent to Access to Work for consideration as part of your Change of Circumstances request.
How long does it take?
Every request is assessed individually.
Most reviews take several weeks or longer, although this can vary depending on current Access to Work processing times. Timing depends on current processing times.
We recommend contacting Access to Work before your coaching ends if you think you’ll need additional support.
Option 2
My Access to Work award is ending
If your award is due to expire, you’ll usually need to renew your award.
You can apply to renew up to 12 weeks before your award ends, and your award letter will tell you when your renewal window opens.
It’s recommended to start the renewal process as early as possible once your renewal window opens. This will help you avoid gaps in support.
Renew online
Renew your Access to Work award
Or renew by phone
☎ 0800 121 7479
Monday to Friday
9:00am – 5:00pm
Before You Call
Having these details ready can make the process quicker:
✓ Your National Insurance number
✓ Your Access to Work reference number (if known)
✓ Your employer’s name
✓ Your coach’s recommendation (if requesting additional sessions)
✓ A short explanation of why you need further coaching
We Can Help
You don’t have to do this on your own.
If you’re unsure which route applies to you, or you’d like us to prepare your coaching recommendation before you contact Access to Work, simply get in touch with us.
We’ll guide you through the process and provide any supporting documentation needed to help Access to Work review your request.
Feel free to reach out via email, text, WhatsApp, or telephone call.
